These instructions are for Mac OS. If you are using Windows, see Flash Player games, video, or audio don't work Windows. If you have problems with games, video, your webcam, or audio using Flash Player on a Mac, try one of these solutions:. If you have a different problem, see Common Flash Player problems.
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Games rely on these processes to function correctly. If you still have problems, download and install the latest version of your browser select the correct installer for your Mac OS version :.
Game forums can sometimes provide solutions to user problems. Search game forums for problems similar to yours. The following example shows what the box looks like. Download and install the latest version of Flash Player. Continue to the next solution. Uninstall the current version of Flash Player.
Refresh the web page by clicking the Reload the Page icon. Choose Global Settings. The Settings Manager Help page appears. You can make the changes on the same page. In the Global Storage Settings panel, select allow third-party Flash content to store data on your computer. Control-click the content and choose Settings from the context menu.
The Flash Player settings pop-up box appears. Free as much network bandwidth as possible. For example, quit applications that sometimes use a lot of bandwidth, such as instant messenger applications and sharing applications. Also, ensure that your computer has the minimum hardware configuration recommended for an optimal playback experience.
See the table of recommended hardware configurations. You can use a webcam with only one application at a time. Exit all other applications that use the webcam, such as iChat, PhotoBooth, and Skype. Try using the webcam again. If you have tried the solutions above, and Flash Player still does not work, verify that your webcam works. Troubleshoot games, video, audio Flash Player Mac Search. Flash Player User Guide. Select an article: Select an article:.
On this page Solve problems with online games Solve video and sound audio problems Solve webcam problems. Applies to: Flash Player. Use this guide to troubleshoot games, video, and audio for Adobe Flash Player on a Mac computer.
You'll also find steps to help troubleshoot webcam problems. If you have problems with games, video, your webcam, or audio using Flash Player on a Mac, try one of these solutions: Solve problems with online games Solve video and sound audio problems Solve webcam problems If you have a different problem, see Common Flash Player problems.
Solve problems with online games. Try these solutions one by one:. Clear your browser cache. Select the time range and click Clear Now. Quit and then restart Firefox. Click Empty. Quit and then restart Safari. Select the checkboxes as appropriate. Click Clear Browsing Data.
Don't use a wireless connection. Disable pop-up blockers. Get the latest browser version. If you still have problems, download and install the latest version of your browser select the correct installer for your Mac OS version : Safari Firefox Opera Chrome.
Search game forums or file a bug. Solve video and sound audio problems. Follow manufacturer recommendations. Follow recommendations of the computer manufacturer for sound or video problems. For example: Adjust the volume on your Mac by pressing the F12 and F11 keys.
Adjust the volume of the video in the website that you are viewing. Shut down and restart your Mac. Verify that you have the latest version of Flash Player. If this box appears on the About Flash Player page, it shows the Flash Player version installed on your computer. Refresh the web page. Confirm that your computer is set to allow the content to play. Select the Global Storage Settings panel in the left column. The Global Storage Settings Panel appears. In your browser, open the web page where you encountered problems with Flash Player.
Click the Privacy settings menu item to display the Privacy settings panel. Select Allow to let the website access your webcam and microphone. Quit and then restart your browser. Try playing a video. Free network bandwidth and check your hardware configuration. Solve webcam problems. Verify whether the built-in iSight camera is functioning. Start iChat. A preview from the webcam appears. If the preview does not appear, your iSight camera is not working.
For more information, see the Apple troubleshooting guide. Quit all applications that use the webcam. Change the Camera option in Flash Player settings. Control-click the blank webcam window. Choose Settings from the context menu. Click Close. Uninstall Flip4Mac, Google Voice, and audio plug-ins.
Install Flash Player. Verify whether the webcam is working. Follow these steps:. Go to any website that uses a webcam with Flash Player, for example Test Webcam. After the website loads, a pop-up window appears asking you to let the website access your webcam and microphone.
Click Allow. Choose Settings.
Troubleshoot games, video, audio | Flash Player | Mac
Windows Media Video WMV is a series of video codecs and their corresponding video coding formats developed by Microsoft. It is part of the Windows Media framework. WMV consists of three distinct codecs: The original video compression technology known as WMV , was originally designed for Internet streaming applications, as a competitor to RealVideo. VC-1 became one of the three video formats for the Blu-ray video disc, along with H. The ASF container can optionally support digital rights management using a combination of elliptic curve cryptography key exchange, DES block cipher, a custom block cipher, RC4 stream cipher and the SHA-1 hashing function. Although WMV is generally packed into the ASF container format, it can also be put into the Matroska  container format with file extension.
Windows Media Video